Please get in touch with us and we'll do our best to help.
Concessions - for those aged over 60, under 16 or those in full-time education.
You can edit your entry, add transport or t-shirts by logging into your account at https://myevents.active.com
Please make sure you book transport in advance as it cannot be purchased on the day of the event.
The rider packs will be posted out to you around 1-3 weeks before the event. The starter pack will include your: entry number; bike number; route details; transport wristbands (if purchased), t-shirt (if purchased); all other information that you require to participate within the rider information booklet.
Timing chips for the Big Belter riders will also be included in the starter pack.
Each participant loads their bike on to a truck in Edinburgh (each will be numbered) then heads to get the first available bus. Both bike and participant will be transported through to Glasgow Green at which point the participant will be able to collect their bike from the relevant bike pen (the same number as that of the truck).
For security purposes each participant is given a vest number and a bike frame number. Upon arrival at the destination security staff will ask each participant to show their vest number and they will then be matched up with their bike.
A successful entrant will receive confirmation emails detailing all participant details and a receipt of the amount paid.
If not received there is a high probability that you have not been registered.
Entry donations are non-refundable, as per the Terms and Conditions. Should you be unable to participate in the event or wish to cancel your entry your entry donation will be treated as a charitable donation and will not be refunded.
If you have purchased bus transportation and are unable to attend the event or miss the allocated transport times your bus ticket will not be refunded and will be treated as a charitable donation.